The user should carefully read the following conditions before using the website. By using the website, users express their agreement with the conditions described below.

1. TERMS OF USE

The website, found at freshwood.eu URLs, is provided by FWFI – FRESHWOOD FORMS INDUSTRY, LDA., from now on abbreviated as “FRESHWOOD”. Use of this website is subject to the following Terms and Conditions. Users should also refer to the Purchase Terms, described below. FRESHWOOD may revise the Terms presented, and the revised Terms will take effect for all users from the new date indicated (date of revision). Consequently, users should consult the Terms regularly. The freshwood.eu website is designed for users’ personal and non-commercial use, and users must not use it in any other way without FRESHWOOD’s consent, except as permitted by applicable law, i.e., the user must not use, copy, transmit, download, publish, trade, license, store or adapt in any way the freshwood.eu website or any content and/or material contained on freshwood.eu or the structure, general style and program code of freshwood .eu without FRESHWOOD’s consent.

 

2. PRIVACY POLICY

To consult the Privacy Policy, see the page Privacy Policy.

The user consents that the email and telephone number provided on the website may be used to communicate between FRESHWOOD and the user.

 

3. TERMS OF PURCHASE

Prices and availability of products are subject to change without notice. All prices include sales tax applicable for Portugal, and otherwise (where no VAT is charged or no fee) no adjustment is made to an equivalent amount of VAT on any shipments for sales in other tax jurisdictions. If the sale is made to another taxing jurisdiction, where VAT is not chargeable, void or non-applicable, the price reflected will not include VAT reduction, nor will a refund of this amount be granted. A delivery charge will be added to the order value where appropriate. For more information, see the Order Shipment information page.

The contract for purchases made through freshwood.eu is between FRESHWOOD and the user himself. The user undertakes that all products ordered are for private and domestic use and not for resale.

You warrant that all details provided to FRESHWOOD for ordering or purchasing goods are true, accurate, current, and complete.

After placing the order, the user will receive an email from FRESHWOOD (sent to the email address provided), acknowledging that the order has been received. Not meaning that the request was accepted. All orders placed are subject to acceptance by FRESHWOOD, and FRESHWOOD will confirm, whenever possible, the approval of the order by sending an email (“Shipping Confirmation”). The contract between FRESHWOOD and the user is signed when the order confirmation email is sent.

After placing the order, payment will be made according to the selected payment method. Suppose, for any reason, FRESHWOOD cannot fulfill the customer’s order. In that case, payment will be returned immediately upon notification by the user of the intent of a refund unless an exchange or pre-order is requested.

If the availability of a product online is incorrect, FRESHWOOD informs the user. If FRESHWOOD is unable to fulfill the order and/or offer an alternative, the order is canceled.

 

4. PAYMENT

Prices and availability of products are subject to change without notice. All prices include sales tax applicable for Portugal, and otherwise (where no VAT is charged or no fee) no adjustment is made to an equivalent amount of VAT on any shipments for sales in other tax jurisdictions. If the sale is made to another taxing jurisdiction, where VAT is not chargeable, void or non-applicable, the price reflected will not include VAT reduction, nor will a refund of this amount be granted. A delivery charge will be added to the order value where appropriate. For more information, see the Order Shipping information page.

The contract for purchases made through freshwood.eu is between FRESHWOOD and the user himself. The user undertakes that all products ordered are for private and domestic use and not for resale.

You warrant that all details provided to FRESHWOOD for ordering or purchasing goods are true, accurate, current, and complete.

After placing the order, the user will receive an email from FRESHWOOD (sent to the email address provided), acknowledging that the order has been received. Not meaning that the request was accepted. All orders placed are subject to acceptance by FRESHWOOD, and FRESHWOOD will confirm, whenever possible, the approval of the order by sending an email (“Shipping Confirmation”). The contract between FRESHWOOD and the user is signed when the order confirmation email is sent.

After placing the order, payment will be made according to the selected payment method. Suppose, for any reason, FRESHWOOD cannot fulfill the customer’s order. In that case, payment will be returned immediately upon notification by the user of the intent of a refund unless an exchange or pre-order is requested.

If the availability of a product online is incorrect, FRESHWOOD informs the user. If FRESHWOOD is unable to fulfill the order and/or offer an alternative, the order is canceled.

 

5. ORDER CANCELLATION

The order can be canceled up to the point of processing, that is, up to the time of order confirmation. After sending the order to the customer, cancellation of the order is no longer accepted. After cancellation, all payments will be fully refunded within 5 business days.

 

6. SHIPMENT OF ORDERS

Prices and availability of products are subject to change without notice. All prices include sales tax applicable for Portugal, and otherwise (where no VAT is charged or no fee) no adjustment is made to an equivalent amount of VAT on any shipments for sales in other tax jurisdictions. If the sale is made to another taxing jurisdiction, where VAT is not chargeable, void or non-applicable, the price reflected will not include VAT reduction, nor will a refund of this amount be granted. A delivery charge will be added to the order value where appropriate. For more information, see the Order Shipment information page.

The contract for purchases made through freshwood.eu is between FRESHWOOD and the user himself. The user undertakes that all products ordered are for private and domestic use and not for resale.

You warrant that all details provided to FRESHWOOD for ordering or purchasing goods are true, accurate, current, and complete.

After placing the order, the user will receive an email from FRESHWOOD (sent to the email address provided), acknowledging that the order has been received. Not meaning that the request was accepted. All orders placed are subject to acceptance by FRESHWOOD, and FRESHWOOD will confirm, whenever possible, the approval of the order by sending an email (“Shipping Confirmation”). The contract between FRESHWOOD and the user is signed when the order confirmation email is sent.

After placing the order, payment will be made according to the selected payment method. Suppose, for any reason, FRESHWOOD cannot fulfill the customer’s order. In that case, payment will be returned immediately upon notification by the user of the intent of a refund unless an exchange or pre-order is requested.

If the availability of a product online is incorrect, FRESHWOOD informs the user. If FRESHWOOD is unable to fulfill the order and/or offer an alternative, the order is canceled.

 

7. RETURNS

See the Returns and Exchanges page for details on returns and exchanges for more information.

 

8. PRODUCT CONFORMITY

FRESHWOOD takes all necessary measures to ensure that the description and specifications of the products are correct. However, the product specifications and descriptions on this website are not intended to be binding and are intended only to provide a general description of the products.

Although the reproduction of the colors of the products is a close representation, FRESHWOOD does not accept any responsibility for any color variation caused by the browser software or computer system used by the user.

For products that are defective or not up to the standard expected by the user, please refer to the Returns and Exchanges page for more details.

 

9. DATA PROTECTION

It is the user’s responsibility to ensure that a correct and valid email address and other contact details are provided, as well as communication of any changes. FRESHWOOD complies with all applicable data protection laws in Portugal. For a description of how personal data are used, see the Privacy Policy.

 

10. COPYRIGHT AND INTELLECTUAL PROPERTY

FRESHWOOD takes all necessary measures to ensure that the description and specifications of the products are correct. However, the product specifications and descriptions on this website are not intended to be binding and are intended only to provide a general description of the products.

Although the reproduction of the colors of the products is a close representation, FRESHWOOD does not accept any responsibility for any color variation caused by the browser software or computer system used by the user.

 

11. LINKS

The freshwood.eu website includes links to other websites on the Internet and is not responsible for those websites or their content, nor whether the links work. The link used by the user to any other pages outside the FRESHWOOD website or other websites is at the user’s own risk.

 

12. RESPONSIBILITY FOR FRESH WOOD

Since a substantial part of freshwood.eu is free and available to everyone, use of freshwood.eu is at the user’s own risk.

FRESHWOOD shall not be liable for any failure to perform or delay in any of its obligations under a Contract, the cause of which is due to events beyond the control of Freshwood (Force Majeure). The concept of Force Majeure shall include any act, event, failure to perform, omission or accident beyond the control of Freshwood, including but not limited to the following:

  • General strike or other forms of protests that significantly affect the country;
  • Public disorder, riot, invasion, terrorist attack or threat of terror is, war (declared or not) or threat or preparation for war;
  • Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster;
  • Inability to use trains, boats, planes, motorized transport or other means of public or private transport;
  • Inability to use public or private telecommunications systems; Pandemic Restrictions.

13. COMPLAINTS

If you believe that your intellectual property or other rights are being infringed by freshwood.eu, or if you are dissatisfied with freshwood.eu or any aspect of the service provided by FRESHWOOD, you should, in the first instance, contact info@freshwood.eu, and consult the page Complaints Book on the freshwood.eu website.